Administrator - Banking and Finance Weekends

  • 26 juin
  • Scotland - Glasgow City
  • CDD
  • Up to ?178.70 per day
What's The Role?

Our client, a "Big Four" Professional Services firm, is looking for people to join the administrative support team on a financial review project. After training, you will be given responsibility to manage assigned cases, supporting the resolution of complex regulatory risks and issues, in line with FCA objectives. This is a fantastic opportunity to gain experience with an established Professional Services firm, in a supportive and fast paced environment, with the scope to learn and develop skills.

Tell Me More

* Location: Glasgow
* Rate: £150 per shift
* Work pattern: Thursday (6pm - 6am), Saturday & Sunday (7am - 7pm)
* Start date: July intakes
* Duration: Until December 2019

Your day-to-day activities will include:

* Research, gather and present data relevant to the customer complaint using in-house systems to log and allocate cases for review
* Ensure the complaint handling process is complete and sufficient data has been gathered to ensure full investigation can be completed
* Gather information to deadlines and quality standards whilst maintaining customer outcomes
* Communicate with clients through written correspondence
* Process figures, carry out analysis and produce reports
* Liaise with the investigations team and senior managers

The Benefits For You

You'll be working with a global consultancy and advisory firm where you can use existing knowledge and experience to make a difference, as well advance your career and develop new skills. This is a highly visible role on a major project where your contribution will not go unnoticed.

What Knowledge, Skills & Experience We Need

* Understanding of the products against which PPI complaints are made
* Ensure early identification and escalation of risks
* Provide excellent customer service
* Ability to identify opportunities to improve the customer experience
* Work to set personal performance standards and work with the team to contribute to customer outcome within a timescale
* Highly organised and confident to use multiple banking systems
* Driven to achieve targets and take ownership of workload
* Excellent analytical and letter writing skills with attention to detail
* Relevant general banking experience internal or externally